I am surprised, I have been Hutch for more then 2 years, the person says he is calling from Hutch and he does not even know what kind of connection I am having. So, I ask him, Boss you have called me up, you say you are from Hutch, don't you know what kind of connection I am having.
Hearing this, the guy does not know what to answer. He says, Ok sir, I will find out and get back to you.
It sounded so funny, the service provider gives away the customer data to these marketing people and they start making calls to the customers. with out knowing anything about them. If Hutch would have done, some kind of preliminary data mining, the number of calls could had been reduced and they would had got a better convert ratio.
Till date, I have not heard from him. I am still waiting to know what kind of connection I have??
good comment
ReplyDeleteexactly it is
but this is policy of company
even hutch has a data of every company
but the way executive started to talk to you was his opening.
that person might be new who had not experience to talk to customer .
hutch has a great crm
Vinay, If you say, hutch has a great CRM, I am yet to experience the same.
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